Refund Policy
Last updated: 2026
Free Music Distribution
Core music distribution at Dorpon Media is free of charge. Because no upfront fees are collected, refunds typically do not apply.
Paid Services
For optional paid services (such as premium promotion, expedited delivery, or custom packages), refund requests must be submitted within 7 days of purchase and before the service has been delivered or content has been sent to digital service providers.
Non-Refundable Items
Once content has been delivered to DSPs, third-party fees, royalty advances, and completed work are non-refundable.
Royalty Adjustments
Royalty disputes are reviewed case by case. Adjustments may be issued as account credits or future payouts rather than direct refunds.
How to Request a Refund
Email our support team with your order details and the reason for your request. We aim to respond within 3 business days.
Changes to This Policy
We may update this policy at any time. The latest version is always available on this page.